Refunds and Returns
Refunds & Returns Policy
We are committed to providing high-quality, hand-crafted items and exceptional customer service. If you are not fully satisfied with your purchase, we are here to assist you through our returns and refunds process.
Returns
Eligibility Period:
Returns are accepted within 14 days of the delivery date.
Return Conditions:
To be eligible for a return, items must be:
- Unused and in their original packaging
- In resellable condition
Non-Returnable Items:
Please note that the following items are not eligible for return:
- Personalized or custom-made products
- Items marked as final sale or clearance
Return Shipping:
Customers are responsible for return shipping costs unless the item is defective or sent in error. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
Refunds
Once your return is received and inspected, we will notify you regarding the status of your refund. If approved, the refund will be issued to you within 5–7 business days.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 3 business days of receiving your order. Please include your order number, a description of the issue, and a photo of the item and packaging. We will work quickly to resolve the matter.
How to Initiate a Return
To begin the return process, please contact us at info@butterflycustomllc.com with your order number and reason for return. We will provide further instructions and a return address.
For additional questions regarding our returns and refunds policy, feel free to reach out to us directly via phone (762-218-2134) or email (info@butterflycustomllc.com). We appreciate your business and are here to ensure a smooth shopping experience.