Return and Refund Policy

At Butterfly Custom Collection, each item is prepared with care. Please review product descriptions, color options, and production timelines before placing your order.

Returns and Exchanges

Because many of our products are handmade or made to order, we generally do not accept returns or exchanges for a change of mind, incorrect color selection, or buyer's remorse.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 3 days of delivery at info@butterflycustomllc.com. Include your order number and clear photos of the item and its packaging so we can review the issue and determine an appropriate resolution.

Cancellations

Please contact us as soon as possible if you need to cancel an order. Orders may not be canceled once production has begun. Cancellation requests are reviewed on a case-by-case basis.

Refunds

If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your payment provider.

Exceptions and Legal Rights

Nothing in this policy limits any consumer rights that cannot legally be waived under applicable law. Any remedies required by law will be honored.

Questions?

Please contact Butterfly Custom Collection at info@butterflycustomllc.com.